With continued downward pressure on margins in the distribution and manufacturing sectors, many companies focus on improved customer service as a way of retaining customers as well as increasing revenue.

Are you maximizing the effectiveness of your field service management operations? After all, taking full advantage of the product and customer life cycles has never been more important in today’s global economy where many businesses miss out on revenue opportunities—unable to keep up with the demand for service or identify and meet the needs of their most valued customers. Service management software solutions help you coordinate all your service center processes to secure the best usage of resource and material, at the right time, for the lowest possible cost, with the greatest return, all leading to improved customer satisfaction.

Whether you do field service or run an in-house service center, improved field service management software will help you control your contractual obligations, service level agreements and outstanding warranties and benefit your organization in many ways.

Service Management Software to Meet Your Goals

Epicor^® service management software supports lean service organization requirements with comprehensive escalation management that enables you to manage customer service level agreements with full visibility of risks and potential compliance problems.
Preventive maintenance scheduling, coupled with serial number and contract management enables efficient planning of visits and resources leading increased customer satisfaction and reduced costs.
Comprehensive mobility options enable engineers on the road to maintain contact with the service center for efficient allocation of work, immediate update of completed work, and fast invoice turnaround.
Used in conjunction with Epicor’s integrated supply chain management software solution and comprehensive warehouse management system, you get unparalleled visibility into every facet of your operations and supply chain.

Have questions about Epicor's service management software? Please call us at +1-800-999-6995, chat with a specialist, or send us an e-mail.