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Epicor Software Corporation At-A-Glance

Founded 1984
Headquarters

18200 Von Karman Avenue
Suite 1000
Irvine, California 92612
USA

Phone  +1-949-585-4000 or +1-800-999-1809
Fax  +1-949-585-4091
Web  www.epicor.com
Ownership  Public in 1992 (NASDAQ:EPIC)
Revenues  $410.1 million (FY 2009)
Employees  2,700
Offices  See our Corporate Locations Listing

Business
Epicor Software is a global leader delivering business software solutions to the manufacturing, distribution, retail, hospitality and services industries. With 20,000 customers in over 150 countries, Epicor provides integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and enterprise retail software solutions that enable companies to drive increased efficiency and improve profitability. Founded in 1984, Epicor takes pride in more than 25 years of technology innovation delivering business solutions that provide the scalability and flexibility businesses need to build competitive advantage. Epicor provides a comprehensive range of services with a single point of accountability that promotes rapid return on investment and low total cost of ownership, whether operating business on a local, regional or global scale. The Company’s worldwide headquarters are located in Irvine, California with offices and affiliates around the world. For more information, visit www.epicor.com.

Awards and Industry Recognition

  • 2009 Microsoft Global ISV Partner of the Year Winner
  • 2009 Microsoft Global ISV Industry Partner of the Year Finalist
  • Best Practice in China Manufacturing Informationalization - 2009
  • Best Recommended ERP Solution for China Manufacturing - 2009
  • 2009 American Business Awards - Finalist
  • 2009 Channel Chiefs
  • Progressive Manufacturing 100 Awards - 2009
  • 2008 Product of the Year - Epicor 9 - Customer Interaction Solutions
  • Top 100 Products - Accounting Today - 2008
  • Winner - Best Chairman – International Business Awards - 2007
  • 100 Fastest Growing Tech Companies - Business 2.0 Magazine - 2007
  • Software Leaderboard - RIS News - 2007, 2008
  • Top 50 Software Scorecard Honoree - Apparel Magazine - 2007
  • Deloitte Technology Fast 50, Orange County - 2007, 2008 
  • First Class HelpDesk Solution, Contact Center World, Members' Choice Awards - 2007
  • First Class After Sales Support Organization, Contact Center World, Members' Choice Awards - 2007
  • California Tech 100 - Innovation All-Star Award - California Commission for Jobs & Economic Growth - 2007
  • CRM Excellence Award - Customer Interaction Solutions Magazine - 2006-2009 
  • FORTUNE 100 Fastest-Growing Companies - FORTUNE Magazine - 2006
  • Computerworld Honors Program - Chairmen's Committee - 2006-2009 
  • Best ERP Solution - Windows IT Pro Magazine - 2006
  • Company of the Year - Software Council of Southern California - 2005, 2006

Click here for a complete list of awards.

Solutions

Manufacturing
Regardless of what you manufacture, Epicor provides a solution that enables the manufacturing process, from planning and procurement to job costing, scheduling, production, financials and more. Our solution goes beyond traditional ERP, encompassing customer relationship management, business intelligence and e-commerce. Most important, Epicor manufacturing solutions seamlessly manage complex requirements such as configure-to-order plus repetitive requirements such as make-to-stock, offering versatility that supports a truly mixed-mode manufacturing environment.

Distribution
Epicor distribution solutions accelerate the order-to-delivery cycle, provide faster access to the data you need to increase inventory turns, and improve customer service and profitability. Solution components include comprehensive supply chain management facilities for order entry, purchasing and inventory, plus advanced supply chain execution capabilities such as warehouse management. The extended value chain is supported by both customer and supplier relationship management, with robust financials and operational business intelligence providing additional support.

Retail
Driving sales, enhancing customer service and pushing mult-channel enterprises to new levels of profitability are the keys to running a thriving retail operation. Epicor retail solutions provide retailers the real-time tools they need to achieve success. These tools include point-of-sale (POS), sales floor and back office systems, plus connectivity systems that link multiple stores to corporate applications and one another.

Hospitality
Few industries are more competitive than hospitality. Epicor hospitality solutions provide the tools you require to refine operations, manage growth and improve profitability. Components include comprehensive management, back office, financials and business intelligence.

Services
In a fast-paced world dominated by services, opportunities and challenges for the service sector have never been greater. Whether you're in a financial or professional services, or in a non-profit organization, Epicor services solutions help you build toward even greater success. From bid management to project accounting, engagement deliver to resource management, our solutions streamline all aspects of your service organization.

Global Services and Support
Epicor spans the globe, with more than 2,400 dedicated professionals in offices across the Americas, Europe, Middle East, Africa and Asia Pacific regions. Working in a unified global services/support infrastructure operating 24x7, our people serve more than 20,000 customers in 150 countries, in more than 30 languages. Epicor support centers in all of our major operating regions, along with software development centers in the United States, Mexico and Russia, help ensure that our customers receive only the highest quality product and service.

Drawing from unsurpassed midmarket expertise, Epicor developed a highly structured implementation methodology, Signature. Proven over thousands of projects involving hundreds of consultants, Signature allows us to consistently deliver efficient, well-managed implementations for clients worldwide.

Distribution Channels
Epicor’s products are sold through a hybrid distribution channel, specifically designed to meet the unique needs of midmarket businesses, that includes more than 300 authorized partners worldwide. Epicor's solutions are sold globally through a combination of direct sales representatives and value-added resellers.

Solution Providers
Epicor has a global network of more than 60 independent software vendors that provide complementary products for its solutions. Epicor Solution Providers offer a wide-range of seamlessly integrated applications and applications extensions to provide Epicor customers with a comprehensive and proven solution.
 



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